Your privacy matters to us. This policy explains exactly what personal data jiliapp collects, why we collect it, how we use it, and how we keep it safe. We believe you have the right to know — clearly and without legal jargon.
Six core commitments that define how we handle your personal data
Every page on jiliapp is protected by 256-bit SSL encryption. All data transmitted between your device and our servers — including login credentials, payment details, and personal information — is fully encrypted in transit.
jiliapp does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process transactions, and improve the platform experience.
You have the right to access, correct, or request deletion of your personal data at any time. Contact the jiliapp support team and we will process your request promptly — typically within 7 business days.
Your personal data is stored on secure, access-controlled servers. Payment details are processed through certified payment gateways and are never stored on jiliapp's servers in unencrypted form.
jiliapp only collects the data that is genuinely necessary to operate your account and comply with legal obligations. We don't collect data for the sake of it — if we don't need it, we don't ask for it.
You can opt out of promotional emails and SMS notifications at any time. Every marketing message from jiliapp includes an unsubscribe option. You can also manage your communication preferences directly in your account settings.
jiliapp ("we", "us", "our") operates the online gaming platform available at jiliapp.today. This Privacy Policy explains how jiliapp collects, uses, stores, and protects the personal data of players and visitors who use the platform. It applies to all services offered by jiliapp, including the website, mobile app, live casino, sports betting, and any promotional activities.
We take your privacy seriously. jiliapp is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This policy is written in plain language so that every player — regardless of their technical background — can understand exactly how their data is handled.
By registering on jiliapp or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how jiliapp handles personal data, please do not use the platform.
This Privacy Policy should be read alongside the jiliapp Terms and Conditions, which govern your use of the platform as a whole.
jiliapp collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party sources such as payment providers. Below is a breakdown of the categories of data we collect.
When you create a jiliapp account, we collect:
To comply with age verification and anti-money laundering obligations, jiliapp may request copies of identity documents such as a national ID card or passport. This data is used solely for verification purposes and is stored securely.
When you make a deposit or withdrawal, jiliapp collects transaction data including the payment method used (e.g. bKash, Nagad, Rocket), transaction amounts, and transaction reference numbers. Full payment account credentials are processed by our payment partners and are not stored on jiliapp's servers.
jiliapp automatically collects the following data when you use the platform:
| Data Type | Examples | Purpose |
|---|---|---|
| Device data | Device type, operating system, browser version | Platform optimisation |
| IP address | Your internet connection's IP address | Security and fraud prevention |
| Session data | Login times, session duration, pages visited | Platform improvement |
| Gaming activity | Games played, bets placed, winnings | Account management, responsible gaming |
| Communication data | Support chat logs, email correspondence | Customer service quality |
jiliapp uses the personal data we collect for the following purposes:
jiliapp will never use your personal data for any purpose that is not listed above without first obtaining your explicit consent.
jiliapp does not sell your personal data to third parties. However, in order to operate the platform effectively and comply with legal obligations, we may share your data with the following categories of third parties:
When you make a deposit or withdrawal, your transaction data is shared with our payment partners (such as bKash, Nagad, and Rocket) to process the transaction. These providers operate under their own privacy policies and are responsible for the data they process on their platforms.
jiliapp works with third-party game software providers to deliver casino games and sports betting products. These providers may receive limited technical data (such as session tokens) necessary to deliver the game experience. They do not receive your full personal profile.
To verify your age and identity, jiliapp may share your identification documents with certified third-party verification services. These services are bound by strict confidentiality obligations and use your data solely for verification purposes.
jiliapp may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required by applicable law or in response to a valid legal request. We will only disclose the minimum data necessary to comply with such requests.
All third parties with whom jiliapp shares personal data are required to handle that data securely and in accordance with applicable data protection standards.
jiliapp uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use the platform.
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of the jiliapp platform and prevent you from logging in or completing transactions.
Continuing to use jiliapp without changing your browser's cookie settings indicates your acceptance of our use of cookies as described in this policy.
jiliapp takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
While jiliapp takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your jiliapp account has been compromised, please contact the support team immediately so we can take action to secure your account.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliapp will notify affected players as soon as reasonably practicable and take all necessary steps to contain and remediate the breach.
jiliapp retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Transaction records | 7 years from the date of transaction |
| Identity verification documents | 5 years from account closure |
| Customer support communications | 3 years from the date of communication |
| Gaming activity logs | Duration of account + 3 years after closure |
| Marketing preferences | Until you opt out or close your account |
When your data is no longer required for the purposes for which it was collected, jiliapp will securely delete or anonymise it. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.
As a jiliapp player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the jiliapp support team at [email protected].
jiliapp will respond to all data rights requests within 7 business days. In complex cases, we may require up to 30 days. We will always keep you informed of the progress of your request.
We may need to verify your identity before processing a data rights request to ensure we are responding to the correct person.
jiliapp is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use jiliapp under any circumstances.
If jiliapp becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the account, delete the data, and — where applicable — report the matter to the relevant authorities. If you believe a minor has registered on jiliapp, please contact the support team immediately.
Age verification is conducted as part of the registration process and may be repeated at any time during the life of an account. Players who cannot verify their age will not be permitted to deposit, play, or withdraw.
jiliapp may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.
For significant changes that materially affect how we handle your personal data, jiliapp will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how jiliapp protects your privacy.
Your continued use of jiliapp after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact the support team to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or how jiliapp handles your personal data, please get in touch with the jiliapp privacy team using the contact details below. We are committed to resolving all privacy-related queries promptly and transparently.
You can also visit our FAQ page for answers to common questions about your account, data, and privacy on jiliapp.
For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page.